Introduction
STH Kitchen and Bath Renovation (“STH,” also referred to as “we,” “us,” or “our”) is committed to protecting the privacy and security of our customers, suppliers, and employees. We comply with Canadian data privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial laws.
This Privacy Policy outlines how we collect, use, store, and disclose personal information obtained in the course of providing our services or managing employment relationships.
Definition of Personal Information
Personal Information” refers to any information about an identifiable individual, excluding business contact information such as name, title, or work email address. This policy applies to Personal Information in all forms, including electronic and paper records. It does not cover aggregated or company-related information.
Privacy Principles
1- Accountability:
STH’s Privacy Officer ensures compliance with privacy laws and this policy. We hold third-party service providers accountable to our privacy standards through contractual agreements.
2- Information Collection and Purposes
Personal Information is collected for purposes such as providing services, responding to inquiries, processing payments, and meeting legal obligations. Examples include name, contact details, and property information for quotes.
3- Consent
By providing Personal Information, you consent to its collection, use, and disclosure under this policy. Consent can be withdrawn, though this may affect our ability to provide services.
4- Limiting Collection, Storage, and Security
We collect only necessary information and retain it for up to three years in secured storage. Afterward, it is destroyed securely.
5- Use, Disclosure, and Retention
Personal Information is used only for the purposes for which it was collected unless additional consent is obtained or required by law.
6- Websites and Cookies
Our website may collect analytical data to enhance functionality and user experience.
7- Sharing Information
Personal Information may be shared with affiliates or in the event of corporate transactions, adhering to strict privacy measures.
8- Accuracy
STH ensures Personal Information is accurate and up-to-date. Individuals may request access to or corrections of their information.
9- Safeguards
We implement physical, organizational, and technological measures to protect Personal Information from unauthorized access or misuse.
10- Individual Access
Individuals can request access to their Personal Information. Access may be denied in specific circumstances, as permitted by law.
11- Policy Amendments
This policy is effective as of December 5, 2022, and may be updated periodically. Continued use of our services constitutes acceptance of any updates.
12- Inquiries and Complaints
For questions, complaints, or requests regarding this policy or your Personal Information, please contact us at info@sthkitchenandbath.ca.
We are committed to addressing all inquiries and resolving complaints efficiently.